About the role
As an Customer Service Agent you will be supporting the order management process, specifically gathering requirements and supporting clients with their enquires and making sure employees which manage the completion of the order are properly informed of the information relayed to you by the client, all of which require excellent attention to detail, the ability to work under time constraints and pressure and strong communication skills.
Critical Skills
Written Correspondence
Experience in dealing with written correspondence
Microsoft Word and Outlook
Experience of using Microsoft Word and Outlook (or similar)
Attention to Detail
Attention to detail and ability to excel under pressure and when working to frequent tight deadlines
Working with multicultural employee or environment is plus
Attention to detail
Attention to detail and ability to excel under pressure and when working to frequent tight deadlines.
Data interpretation & mailing
Excellent literary skills
Customer Orders
Record and report on the progress of customer orders and supplier purchase orders Process invoices, purchase and customer orders and associated documents Liaise between freelance researchers, internal departments and management
About Our Company
Nislo Research is part of the Nislo Consulting Group and since it’s foundation in 2012 has grown to be one of the major European Academic and Business service providers in the field of Consulting. We own two major academic consulting companies that provide services for over 350 clients. We are specialised in 3 major market segments: Academic consulting where sales have increased year on year, these services include sample essay, reports, and dissertations, virtual courses and tutoring services.
Nislo Research has a total writer base of 150 active researchers all around the globe and works with 15 remote employees spread across the branches in Bulgaria, Turkey, and the UK – Cambridge HQ.
We are currently recruiting for an experienced Customer Service Agent to join an exciting global organisation. If selected, the CSA agent will be working directly with the central Cambridge offices Customer Service team. As a leading player in the Academic Consulting industry, our Customer Service Agents put customer care and attention to everything they do.
Duties
Will include but not be limited to;
Taking initial instruction of order requirements and inputting details onto the system
Contacting both customers and company supervisors regarding orders Appointment making and management of project delivery dates
Supporting with adhoc administration duties
Working efficiently to meet customer satisfaction KPI’s
Key Elements
Liaise with other departments within the company as required in order to ensure accurate responses are provided.
Ensure any required actions are taken relating to the nature of the correspondence/your response, including: returning cases to the client, payment arrangement set on the system.
Ensure all required systems are kept updated with details of the customer’s correspondence, action taken, and your response.
Handle inbound and outbound telephone calls with customers and Supervisors whom manage order completion process
Salary
We will provide a salary of $800 -$1,100 USD per month.
Contract length
The contract will be for a Permanent – Full Time position.
Working Hours
You will work 40-45 hours per week.
Monday – Friday, 12:00pm-9pm – since we need support for clients in GMT+1 time zone.
Working Location
This is a remote role.
Career Development
Opportunity to progress and develop skills internally.
About the Team
There are currently five members
- 2 in the UK
- Turkey, Greece and Nigeria
Apply for the Position
We want to meet you!